Thank you for shopping at WaypointHorizon Corp. ("WaypointHorizon", "we", "us", or "our"). This Return Policy outlines our procedures regarding returns, exchanges, and refunds for purchases made through our website WaypointHorizon.com or directly from us.
1. Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Returns
You have 14 days from the date of purchase to request a return. To initiate a return, please contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.
- Shipping costs are non-refundable.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us to arrange for an exchange. You may be responsible for any price difference and shipping costs associated with the exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items.
- Gift cards.
- Downloadable software products.
7. Contact Us
If you have any questions about our Return Policy, please contact us at:
WaypointHorizon Corp.
1031 W Madison St, Chicago, IL 60607
Email: [email protected]
Phone: +1 312-360-1063